Refund & guarantee policy
The guarantee, in plain words
If LoadHawk has not generated $30,000 in new measurable revenue within 90 days of go-live, you choose one of two outcomes:
- every dollar back, including the setup fee, or
- we keep working, with the monthly fee paused until the number is hit.
Both options are written into your contract. The guarantee assumes the things any deployment needs and which the contract names — read access to your TMS, and somebody on your side approving loads.
The document that governs
This page is a plain-English summary. The signed agreement carries the definitions that decide a claim — what counts as measurable revenue, when go-live starts the clock, and the eligibility conditions — and where this page and the agreement could be read differently, the agreement governs. If you want to read the full terms before you book a call, ask at sales@structurelogistics.com and we will send them.
How to make a claim
Email sales@structurelogistics.com from the address on your agreement, say which of the two outcomes you are choosing, and a person will reply. No forms, no portal.
Lavisha International FZE LLC, trading as STRUCTURE. Questions about this page: sales@structurelogistics.com.